ABOUT ASSOCIATED bAG
A Packaging and Shipping Company Committed to You
A Legacy Of Unbeatable Service
For nearly 90 years, Associated Bag has built a legacy of unparalleled commitment to our customers. We empower businesses with exceptional shipping and packaging products, proactive solutions, and a dedication to ‘making things right.’ Leveraging our wide range of products, national distribution network, and responsive customer service team, we anticipate needs, provide flexible solutions, and build lasting trust. As a stable, family-owned company, we foster a dynamic and evolving environment where our loyal people, averaging 18 years of experience, ensure our customers can focus on their own growth and success.
Our Company Mission
At Associated Bag, our mission is to place our customers’ needs above everything else. Treating our colleagues as internal customers, we prioritize open, honest communication and consistent, fair practices. This foundation creates a collaborative environment where enthusiasm, teamwork, and pride drive us to exceed external customer expectations. Our commitment to quality is always backed by our 100% satisfaction guarantee. That’s the Associated Bag difference – providing the best service from start to finish.
Customers First – A Note From Herb Rubenstein
For nearly 90 years, those words have been at the heart of all we do at Associated Bag. Our investments this year in ecommerce, four national distribution centers, the kindest customer service team in the industry and more all ensure that we will continue to provide the sort of service that many others don’t provide any more.
Take, for example, a long-time customer who relies on our Vendor Managed Inventory program. Our team recently noticed her inventory trending down ahead of an expected spike in demand. We replenished stock to avoid disruption, allowing her to focus on growing her business. Another customer recently returned his unused product after eight months for a full refund. We know the ups and downs of business and are flexible at every turn. We also “make things right” when necessary. When a recent order needed a correction on size, we identified the issue, expedited a replacement and sent additional samples at no extra cost. Our loyal people—who average 18 years with Associated Bag—want to earn your business and trust. They would love to explore products, services or even customized pricing with you. We’re just a call, click or handshake away.
Sincerely,
Herb Rubenstein
President
